All returns require approval and an Return Merchandise Authorization (RMA). Please email firstname.lastname@example.org for approval before sending back merchandise.
Underground Games, Inc. will accept returns on all unopened products within 2 weeks of delivery. Underground Games, Inc. does not cover shipping costs on returns. All returns are subject to a 20% restocking fee. The restocking fee is waived if store credit is elected as the refund method.
If a sealed product contains missing or damaged parts, you will have to contact Underground Games, Inc. to correct the problem via phone(877) 252-2426 or via email at email@example.com.
Opened or Used items may not be returned for refund.
Once an order has begun processing by our warehouse a 20% restocking fee will be assessed on all cancellations. The cancellation fee may be waived if store credit is elected as the refund method.